Why Do You Charge Setup Fees on Some Accounts? #
Setup fees on monthly and quarterly accounts exist for two reasons:
- To discourage “host hopping” — customers who open a new account with a different provider every few months just to save a small amount of money.
- To discourage abuse — customers who sign up for the cheapest available plan with no real intention of keeping it, sometimes to send spam or misuse the account until it’s shut down.
By charging a setup fee on short-term plans, we encourage customers to either choose a longer prepaid term (semi-annual or annual, where the setup fee is waived) or make a real investment in the relationship from day one.
Our Money-Back Guarantee #
We offer a 30-day money-back guarantee — if you purchase a year of hosting and aren’t satisfied within the first 30 days, you’re entitled to a full refund. This is available to brand-new customers only, and only once, to prevent repeated abuse of the offer.
Just Want to Try It Out First? #
If you’d like a temporary test account to try the service for a few days, contact us, and we’ll be happy to set one up.
