Terms, Conditions and Acceptable Use Policy for Simply Web Services

Simply Web Services LLC (herein, “Simply Web Services” or “SWS”) provides website hosting, digital marketing, and website development services. As part of providing these services, SWS has certain legal and ethical responsibilities regarding the use of its servers, software, and equipment.

SWS’s general policy is to act as a responsible provider of web hosting and online presence. We reserve the right to suspend or cancel a customer’s access to any or all services when we determine an account has been used inappropriately.

Acceptable Use Policy

Server and Account Abuse: Any attempt to undermine, damage, or gain unauthorized access to a server, account, or system belonging to Simply Web Services or any of our customers — whether intentional or unintentional — is strictly prohibited. This includes password theft, phishing/social engineering to obtain credentials, and unauthorized security scanning.

Any confirmed unauthorized access attempt by a customer, whether directed at SWS or a third party, will result in action against the responsible party — up to and including account suspension, cancellation, and referral for civil or criminal legal action depending on severity.

Insecure or improperly secured contact form / mail-relay scripts
Scripts or files hosted on your account that are used to serve resources to other, unrelated domains
Sites whose primary use is large-scale file/media hosting or downloads disproportionate to their actual website content
Web proxy scripts that allow browsing to third-party sites through our network
Shell access and custom server-side scripts outside normal WordPress/CMS use, without prior authorization from our technical team
Sustained excessive use of shared system resources that impacts other customers on the same server

Any of the above may result in the offending script or file being removed or disabled, and repeat violations may result in account suspension or termination. If you’re unsure whether a script or integration is allowed, ask our support team before installing it.

Unsolicited Email (SPAM): Sending unsolicited commercial email, or using SWS-hosted accounts for spam, is strictly prohibited and will result in account action. A first offense will result in outgoing mail being disabled for 72 hours. A second offense will result in the domain being disabled for 72 hours, with a $100 fee per confirmed spam message. A third offense will result in account termination, with a $200 fee per confirmed spam message. No refunds are issued for accounts terminated for spam violations.

Email Sending Limits: To protect deliverability and server performance for all clients, accounts are limited to 2,500 outgoing emails per day. Accounts that legitimately need to exceed this volume can be moved to infrastructure designed for higher email volume, for an additional monthly fee — contact us to discuss your needs.

Background Processes: Custom scripts or processes intended to run continuously in the background are evaluated on a case-by-case basis and may incur an additional fee based on the system resources required.

Data Retention and Backups

Backups are performed by SWS as a courtesy to our clients. However, all clients are strongly encouraged to maintain their own current local copy of their website files and data, in case a backup is ever unavailable or irretrievable for any reason. SWS is not responsible for data loss resulting from unavailable backups. Very large accounts may be excluded from nightly backup routines and backed up on a weekly basis instead. Backups are not retained for canceled accounts unless SWS determines retention is necessary — because cancellations are processed immediately, please download any files you need before submitting a cancellation request.

Payment Policies:All accounts are billed on a pre-pay basis. Setup fees apply to new accounts and major account changes and are non-refundable except as noted in the Cancellation section below. Pricing is guaranteed for the length of the current pre-paid term; SWS reserves the right to change pricing for future terms unless otherwise agreed in writing. Accounts not brought current within 7 days of a payment notice are subject to suspension. The customer remains responsible for all charges on an account until they notify SWS in writing to terminate services. All payments are in U.S. currency. Chargebacks disputed for valid, undisputed hosting fees will result in immediate account termination without prior notice.

Content: Services provided by SWS may be used for lawful purposes only. SWS does not routinely edit, censor, or monitor client content or communications, except to investigate a reported or suspected violation of this policy. Clients are solely responsible for their content and its lawful use. SWS is not liable for content that a client or third party finds offensive, misleading, or otherwise objectionable. Clients agree to indemnify and hold SWS harmless from claims arising out of the use of any SWS service that causes harm to the client or a third party.

Cancellation and Refunds

SWS reserves the right to cancel service at any time; any fees already paid in advance for a period we choose to cancel will be prorated and refunded.

All SWS hosting plans include a 30-day money-back guarantee. If you’re not satisfied within the first 30 days of your contract, you’ll receive a full refund of the contract amount, excluding setup fees and any overages. For hosting contracts of 3 months or less, the full contract amount (minus setup fees/overages) is refundable if you notify us within 30 days of activation; no refund is available after day 30. For contracts longer than 3 months, a refund of half the contract amount (minus setup fees/overages) is available if you notify us before the start of month three; no refund is available after that point. If you received a discounted pre-pay rate and cancel early, your hosting fees for the period used will be adjusted to the standard non-discounted rate. This refund policy does not apply to add-on services such as extra storage, referrer logs, or additional email accounts.

For security purposes, all cancellations must be submitted by email and confirmed with a follow-up phone call — phone requests alone do not constitute a valid cancellation. Approved refunds are issued by company check within 15 days of the cancellation request.

Lawful and Acceptable Use

SWS reserves the right to refuse service to anyone. Our services may only be used for lawful purposes; transmitting material that violates federal, state, or local law — including copyright infringement, unlawfully threatening or obscene material, or material that violates a third party’s trade secrets — is prohibited. SWS does not host adult, sexually explicit, or similarly objectionable content on shared hosting infrastructure. The determination of what qualifies as objectionable under this policy is at SWS’s sole discretion.

Indemnification: The customer agrees to defend, indemnify, and hold harmless Simply Web Services — including its agents, officers, and employees — from any claims, liabilities, losses, costs, and reasonable attorney’s fees arising from: (1) any injury to person or property caused by products or services the customer sells or distributes; (2) content supplied by the customer that infringes or allegedly infringes a third party’s rights, including copyright; or (3) defective products sold by the customer through services provided by SWS.

Disclaimer: SWS is not responsible for damages your business may suffer as a result of our services, including data loss from delays, service interruptions, or delivery issues. SWS makes no warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. SWS reserves the right to revise this policy at any time; the current version in effect on this page governs your account.

All resellers and sub-accounts operating under Simply Web Services must comply with the policies above. Failure to comply with any term of this policy may result in account suspension or termination, at SWS’s sole discretion.