Issue:New account, and the site is not visible using the domain name.
Cause:DNS modification is not completed.
Resolution:Please visit the registrar that registered the domain and modify the nameservers to use the Simply Web Services nameservers listed in the welcome email for your account. The site should be visible by name on the Simply Web Services servers 24-72 hours after modification at the registrar.
Issue:Visiting the site returns a 403 (Forbidden) error.
Cause:Directory browsing is disabled by default across all servers for security reasons. If no valid index file is available within the /public_html of the client site, this error will appear.
Resolution:Upload a valid index file to the site’s/public_html directory. Note that filenames are case-sensitive, and all index files (index.htm(l), index.php, default.htm, and so on) should be lowercase only.
Issue:Visiting the site generates the error “This site is unavailable”.
Cause:Suspension
Resolution:Please contact support via the helpdesk.
