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540-479-6350

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DirectAdmin

22

How to backup your website in DirectAdmin
How to create a MySQL database in DirectAdmin
Managing MySQL databases with phpMyAdmin in DirectAdmin
Hosting Additional Domains In DirectAdmin
How to create a Domain Pointer in DirectAdmin
How To Create An Autoresponder in DirectAdmin
How to create a POP email account in DirectAdmin
How to create a catch all email account in DirectAdmin
How to create a mailing list in Direct Admin
How to create spam filters in DirectAdmin
How to create vacation messages in DirectAdmin
How to setup email forwarding in DirectAdmin
How to use webmail in DirectAdmin
How to create additional FTP accounts in DirectAdmin
How to log into the DirectAdmin control panel
How to install an SSL certificate in DirectAdmin
How to setup a Cron Job in DirectAdmin
How to create custom error pages in DirectAdmin
How to password protect a directory in DirectAdmin
How to use File Manager in DirectAdmin
How to manage URL redirects in DirectAdmin
How to change your password in DirectAdmin

Reseller

4

Can resellers create sub-resellers?
Do you allow overselling?
What is tech end-user support?
Who provides technical support for my clients?

Pre Sales

34

Are you a reseller for someone else?
Can you provide some URLs of websites that you already host so that I can evaluate your server’s performance?
Do you offer a money back guarantee?
What other services do you offer?
Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
I currently have a domain name with another web hosting service, can I transfer my domain name and website to Simply Web Services?
What is a domain name?
Why domain names and what is a URL then?
Do you allow for bulk email?
Are there any restrictions to the content I put on my page?
Can I upgrade my plan or features later?
Can my website be found worldwide with or without the
Do I have access to update my site 24 hours a day?
How can I check my account information?
How long does it take for a new website hosting order to be processed?
Is there a minimum time contract/commitment?
My Internet provider gave me free web space, why can I not use that space for my web site?
What are the advantages to using Simply Web Services?
What do I need for web site hosting?
What hours are you open for technical support questions?
What is web hosting?
You stated that you are a reseller of services, do you have experience with the computer system(s) that my web data is stored on?
Can you give me an IP address to set up my website before I have my domain transferred?
Do you provide assistance in setting up my site?
Do you screen new accounts?
How are you connected to the Internet? How fast are your connections?
How can a small company like yours offer such big services at a low price?
What else can you tell us about your NOC?
What type of monitoring do you offer for you network?
Do you backup your servers.
What types of web servers are you using? What type of software are you using?
I have never heard of Simply Web Services LLC. Who is actually designing your web page/site? Does this person have a background in web development? What company is doing all the work?
Can I use my account for a business website?
Do you host Adult sites?

Support

27

Webalizer
What services are not allowed?
What folders should I use when I upload my files?
What are those files doing in my directory? I didn’t put them there!
Site not visible – new client
FTP using FileZilla
How do I connect via FTP?
What is Anonymous FTP?
What software do I use to connect via FTP?
403 Forbidden” errors
How can I turn php directive register_globals On ?
Where is WebMail?
How to configure iPhone “Mail”
How to configure Android email
How To Setup Email in Outlook
How to configure Mail on a Mac (Outlook 2016)
How to configure Mail on a Mac (Apple Mail)
How to set up your email in Mozilla Thunderbird?
What are your nameservers?
What are Sub Domains?
What are parked domains?
How do I transfer my domain to you?
How do I point my domain to you?
Can I have multiple domains on the same account?
How can I generate a secure random password?
How To Setup Email in Windows Live Mail
How To Display Email Headers

Payment and Billing

11

Do you accept PayPal?
Do you accept Google Checkout?
Do you accept crypto for payment?
Do I have to pay by credit card?
Can I pay by check or money order?
Can I receive a printable invoice or receipt for my payment?
Why do you charge setup fees on some accounts?
Must I pay in advance for my domain and hosting?
How do I order additional bandwidth or storage space?
How do I change my contact or billing information?
How do I cancel my Account?

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Reseller

Can resellers create sub-resellers?
Do you allow overselling?
What is tech end-user support?
Who provides technical support for my clients?

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