What is Reputation Management
At Simply Web Services, our job doesn’t have to stop when your website project is complete. Many of our clients continue with Simply Web Services for hosting, SEO, Online Marketing and Reputation Management. We continually work to optimize your success on the Internet.
Any successful business or organization needs to maintain a positive image among potential, current or past customers. That’s why we offer Reputation Management for our clients.
Our multi-leveled approach actually works, over time to get you more positive reviews.
Once we have your website up and fully operational, we put a survey page for your customers and encourage them to post reviews.
We’ll set up your website with a survey page for your customers and encourage them to post reviews of your business to online profiles, such as Google Maps / Google My Business, Yahoo Local, Bing, Yelp, Merchant Circle, and Yellow Pages. We’ll monitor the survey results from your site as well as reviews posted to the online profiles on a weekly basis. We’ll alert you of any problems your customers have, or of any negative reviews so that we can post an appropriate response. We’ll also encourage your customers to post their positive survey comments to the online profiles, making sure the Web-surfing public gets the most positive view possible of your business. It is a proven fact that having reviews online is key to gaining new customers. Even a few negative reviews are good, this proves that the reviews are factual.
The sad and honest truth about reviews are, trolls have nothing better to do than complain about things, making things worse than they were or even lying about the experience.
At SWS, we will help you navigate through the maze of review, how to reply to them and in the long run, help your business grow.