As a small business owner, you should be monitoring your online reviews. There are many different places where a review can be posted. A positive review is great and can boost your online reputation, which can attract new customers. A negative review can hurt your business and they can be very difficult to deal with. If you don’t respond correctly to a negative review, you could seriously hurt your business. It is important to try to identify the situation that the negative review is focused on. If you can’t identify the situation, then you need to start a dialog with the person who left the review. This dialog will help you identify the problem and hopefully rectify it. You also need to be aware of trolls, who just leave damning reviews and comments, but have never used your services.

Regardless of whether a review is positive or negative, you should be replying to all of them. It is extremely important that you reply by sending the correct message and that the messages that you reply with are all sending the same message.

At Simply Web Services, we will search for reviews both negative and positive, and work with you to formulate positive replies to each review. Once we have your message, we will reply to all reviews that we can find making sure that your message is being received.